Suggestions
We welcome any suggestions that you feel would help us to give an improved service. Please ask at reception for a suggestion form.
Complaints
We hope that most problems can be resolved easily and quickly, often at the time they arise and with the person concerned.
The Practice operates a complaints procedure as part of the NHS system for dealing with complaints which meets the national criteria. A copy of the practice complaints policy and patient complaint leaflet can be found below:
Patient Complaints Leaflet March 25 (PDF, 226KB)
Pinfold Medical Complaints Policy
If you do not wish to complain to the practice directly you can contact:
Black country ICB – Time2Talk Team: Operational hours: Monday-Friday (excluding Bank Holidays) 9.00am – 5.00pm
Email: bcicb.time2talk@nhs.net
Telephone: 0300 0120 281 and select Option 4
Address: Time2Talk, NHS Black Country Integrated Care Board (ICB) Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SH
If you remain dissastified following the outcome of your complaint:
You can contact the Parliamentary & Health Service Ombudsman:
Website: www.ombudsman.org.uk
Telephone: 0345 015 4033